Reason for Refund * Select a reason I applied by mistake I want clarity about the price I already have my travel authorisation My travel plans have changed I hit a technical problem I was charged twice
Applied by mistake? Nothing is lost yet.
Your application has not been filed, so we can refund it — but you do not have to lose anything. We can put it on hold instead: everything you have paid stays against the order, at no extra cost, and you pick it up when you are ready.
A travel authorisation is valid for at least 2 years once issued and covers multiple entries, so an application held today is one you can use whenever you actually travel, rather than paying for a new one later.
We will email you the date your hold runs to, and you can lift it any time.
Our Refund Policy and Terms & Conditions apply, and you accepted them when you placed this order.
Want to be sure about what you paid for?
You deserve to feel confident about your purchase, so here is exactly what it covers: the government fee that the authority for your destination charges for your travel authorisation, and our fee for checking your answers, preparing the application and filing it for you.
If that is not what you wanted, we will refund it. If you would rather take your time, we can hold the application and everything you have paid, at no extra cost, while you decide — and a travel authorisation is valid for at least 2 years and covers multiple entries, so holding it can save you paying again later.
Support can walk you through the charges while your application waits.
Our Refund Policy and Terms & Conditions apply, and you accepted them when you placed this order.
Already sorted elsewhere? Then let us settle this.
Your application has not been filed, so we can refund it now — the figures are below and nothing else is needed from you.
One alternative, only if it is genuinely useful to you: a travel authorisation covers multiple entries and is valid for at least 2 years, so if you expect to travel again we can hold this application and everything you paid against a future trip instead. It costs nothing either way.
Either is fine. Take whichever actually helps.
Our Refund Policy and Terms & Conditions apply, and you accepted them when you placed this order.
Trip cancelled, or dates moved?
Travel plans change, and your application has not been filed yet, so we can still refund it.
You may not need to decide today. We can hold the application, and everything you have paid, until you know your new dates — at no extra cost. A travel authorisation is valid for at least 2 years from the day it is issued and covers multiple entries, so there is usually no advantage to cancelling and starting again.
Lift the hold whenever your plans firm up, and we carry straight on.
Our Refund Policy and Terms & Conditions apply, and you accepted them when you placed this order.
Something went wrong? Let us fix it first.
We are sorry for the trouble. You do not have to cancel to get this sorted — we can put your application in front of someone today, check where it has got to, and come back to you by email.
Your application has not been filed, so cancelling stays available afterwards if you still want it. The figures below are what a refund would look like.
Keep your options open while we look at it.
Our Refund Policy and Terms & Conditions apply, and you accepted them when you placed this order.
We refund a duplicate charge in full, with no fee.